Refund policy

Cancellations

For all bespoke bookings a 50% non-refundable deposit is required. Should you unfortunately have to cancel, it may be possible to transfer your deposit to another date, subject to my availability.

Should you wish to cancel a booking please contact us at hannah@cakebyhannahjones.co.uk

All online click-and-collect orders are non-refundable.

Non-returnable
Unfortunately, as they are perishable, we cannot accept returns on our cakes and treats.