Always carry your cake flat, level and from underneath.

Keep the cake box upright at all times.

Place your cake on a flat surface in the car, ideally the boot or footwell.

Drive gently, avoiding harsh braking, sharp corners and speed bumps where possible.

Never place anything on top of the cake box.

Head straight home and don't leave your cake sitting in the car. Take extra care when the weather is warmer, ensuring your vehicle is air conditioned.

Please note: Once your cake has left our bakery, we can't accept responsibility for any damage caused during transportation or incorrect handling.

Our buttercream cakes should be stored in the fridge until your celebration.

Keep the cake inside its box to protect it from drying out and absorbing fridge odours.

If your cake includes fresh flowers or fresh fruit, we recommend enjoying it on the day of collection wherever possible.

For the best texture and flavour, allow your cake to come back to room temperature before serving.

We recommend removing your cake from the fridge 2–3 hours before serving.

If the buttercream still feels firm, simply leave it a little longer. Your patience will be rewarded!

Take extra care in warmer weather and ensure that your cake is not displayed in direct sunlight. Our cakes are made with butter!

For perfect clean slices:

1. Remove any candles, toppers or decorative items.
2. If your cake has internal support dowels (common in taller cakes), remove these as you cut.
3. Use a large sharp knife with a smooth blade.
4. Dip the knife into hot water, wipe it dry, and clean it between each slice.

Because everything is made fresh to order, we don't use unnecessary preservatives.

For the best experience:

●     Cakes: Best enjoyed within 3 days of collection.

●     Cupcakes: Best enjoyed within 2 days.

●    Sugar Cookies: Best enjoyed within 7 days.

Whilst every care is taken, we cannot guarantee any product is free from allergens due to our open production kitchen.

Despite our best efforts we cannot guarantee that our food is free from the following allergens: Celery, cereals (gluten), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya, and sulphur dioxide.

Full allergen information is available on request and throughout our website.

Some cakes may contain non-edible
items such as:

●     Acrylic or wooden cake toppers

●     Internal support dowels

●     Plastic figurines

●     Decorative balls

●     Decorative fresh or dried florals

Please remove any of these before serving.

We genuinely care about every cake that leaves our bakery and want you to love it as much as we enjoy creating it.

Please check your order when collecting your cake. This is the best time to raise any concerns about the design, look or quality of your cake as we are often able to rectify it for you whilst you wait.

If you have any concerns when you arrive home or to your venue, please contact us as soon as possible (ideally within 24 hours) with photographs so we can investigate and put things right where appropriate.

Unfortunately, we cannot accept responsibility for damage caused after collection, or where the cake has not been transported or stored in line with the guidance above.